7 Payment, Credit Terms & Refunds

7.1 The Company will commence work on receipt of an invoice for 50% of each Contract stage and issue another invoice for 50% on delivery, for payment on return, unless otherwise stated on the invoice, subject to variations as outlined at 4.1.

7.2 The Company will issue invoices for additional costs and expenses at the conclusion of each stage, or at the end of the month in which the cost was incurred.

7.3 Invoices must be settled in full on invoice date unless otherwise stated on the invoice. Time of payment is of the essence of the Contract.

7.4 The Company reserves the right if any invoice remains unpaid (whether wholly or in part) for over 14 days from its date of issue to:

7.4.1 Give immediate notice to the Client that work on the project will cease until outstanding payments are made;

7.5 If the Company is unable to complete work by an agreed date due to any factors outside its control, the Company may invoice for work completed at that date.

7.6 If a Client has any outstanding invoices after sixty days, the Company will pass the debt to a 3rd party for chasing.

7.7 No work will be carried out by the Company if a Client has any outstanding invoices that are sixty days overdue, until the outstanding invoices are paid.

7.8 A 50% non-refundable deposit is required before we begin on a project.  We do not issue refunds for fees paid in advance. Once a payment or deposit is made, it is non-refundable. All Setup fees are nonrefundable as it is applied to costs immediately incurred in initiating services. If a project is cancelled or postponed, all monies paid are retained by Travel ID and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.

7.9 The remaining balance will be invoiced upon completion of the job.

7.10 Additional charges will be discussed and agreed upon before the final invoice is sent (more on this topic below).

7.11 Additional charges (for graphics) will be applied if any pictures or illustrations are needed through stock sites such as iStock or Dreamstime. (We will not purchase any images until we have client approval).

7.12 Original image files will not be emailed until the full balance has been paid.

7.13 Additional charges (for site builds) will be applied if the client needs additional work that is outside of the original quote or package specifications.

7.14 Client has 10 days to make their final payment or a £100 late fee will be applied for every week that the client is late after that time.

7.15 It is down to the Client to ensure we receive the information required for The Company to action the Contract requirements. In the event of a monthly contract, hours cannot be refunded or rolled over if the monthly activity has not been fulfilled.