11 The Company’s Liability

11.1 Statements of Company staff or others engaged by the Company shall not be binding on the Company until confirmed by it in writing.

11.2 The Client agrees that claims in relation to the Contract or anything connected to it would be against the Company, not against any person/s.

11.3 The Company will use every endeavour to achieve the Contract objectives, but offers no warranty, express or implied that project conclusions will be a complete or partial solution to the problem, or that recommendations will be acceptable to the Client.

11.4 It is the responsibility of the Client to ensure that the correct issue of any data is maintained by the Client and any subcontractors or customers.

11.5 The Company recommends that Clients seek professional advice relating to existing or claimed intellectual property rights. The Client indemnifies the Company against liability, loss, costs, expenses, claims or proceedings relating to intellectual property claims or rights arising from the Contracts results.

11.6 It is the Client’s responsibility to ensure that any outcomes of the Contract are reasonably fit for purpose. The Company recommends that accurate prototypes are made and thoroughly tested. Production of parts from a master prototype may incur damage to it and additional charges to the Client. Items supplied by the Client to the Company shall at all times be at the risk of the Client and the Company shall not be liable in respect of any loss or damage arising from such items.

11.7 Unless specified in a Contract, measurements undertaken by the Company and reported to the Client may not use calibrated equipment.

11.8 Should a Client require completion in advance of an agreed schedule, the Company cannot accept liability for any subsequent modifications.

11.9 The Company shall not be liable to the Client under common law, or under the terms of the Contract for damage to reputation or goodwill, loss of future business, damages, costs or expenses payable by the Client to third parties or any loss whatsoever in connection with the Contract.

11.10 If any liability attaches to the Company, the amount recoverable by the Client shall not exceed amounts payable by the Client for completed Contract stages.

11.11. In the case of Website Hosting, Travel ID does not take responsibility for any costs incurred when a website is down due to annual security updates and maintenance. Furthermore, if a website experiences a level of web traffic that’s above and beyond what is forecasted Travel ID does not take responsibility and liability for costs incurred due to any downtime.

11.12 We do not guarantee a completion date for any project. Most blog/web design projects can be completed in 3-4 weeks. This usually depends on the speed of the client’s feedback and the number of revisions required. If you have a project deadline, please let us know.

11.13 We work with an average of 5 clients at a time and though we are able to work on a number of client projects at once – we do keep clients in order of first come – first serve. If you are in a hurry and need something done within a week, we offer a special “Queue Jumper” pricing – you can contact the team for further details.