Definition of the terminology as we have used within this document:

‘TID’  Mirecart Limited (UK) trading as Travel Industry Design ‘TID’

A ‘Project’ is any work undertaken or service provided by TID for the client on their request and as described in our confirmation order emailed to that Client.

‘You’ or ‘Client,’ is a person, persons, business or organisation using any of the services provided by TID.

‘We’ or ‘us’, means TID

‘Live Mode’ means the date the website is available on the client’s chosen domain.

‘Domain’ is the website address as specified by the client.

‘Open Source Software’ is software made freely available to anyone under the GNU General Public License (GPL).

‘Hosting’ is a yearly cost to keep a client’s website activated online.

‘Content’ is both text and images that the client requires on the website.

‘mb’ stands for megabytes and is a measure of storage space.

‘ContentWriter’ is a copy writing service TID offers for a fee.

General

The contract between TID and the client will be on these conditions, to the exclusion of all other terms and conditions. Any variations to these conditions shall have no effect unless agreed in writing.

The works to be carried out shall be as set out in the TID invoice which can be found attached to the confirmation order email.

Legalities, Copyright and Intellectual Property

TID shall expect the client to carry out sufficient research before proceeding with a website. This will include checking that the website/idea/business will operate legally within their respective jurisdiction. It is important that the website is not in any way illegal. Please ensure that any images or content you supply or use on your website, is legally available for you to use. We cannot be held responsible for the illegal use of images, content or format of material supplied by the client. TID reserve the right to remove any website from its servers if it has reason to believe that it is operating illegally.

Where images used on the website have been purchased by TID on behalf of the client, these images are restricted by license for use on the website only and are limited to 15 images per project. TID are not liable for misuse of these images by the client or any other person’s copying, altering or distributing the images to individuals or other organisations.

TID makes no claims that the contents of this website may be lawfully viewed or downloaded outside England and Wales. Access to this website may not be legal by certain persons or in certain countries. If this website is accessed from outside of the United Kingdom, it is done at own risk and the visitor is responsible for compliance with the relevant laws of the visitor’s jurisdiction. The terms and conditions of this website are governed by the laws of England and Wales. Jurisdiction for any claims arising in respect of this website’s content shall lie exclusively with the courts of England. If any provision of these terms and conditions is found to be invalid by any Court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these terms and conditions, which shall remain in full force and effect.

TID cannot be held responsible for anything adversely affecting the Client’s business operation, sales, or profitability that might be claimed is a result of a service offered by TID.

Paying for your project

We charge for the design and development of websites at various stages. Before we start work, a 50% deposit of the total sum due is payable (the deposit). When the websites design is approved by you and the home page is completed, a further 25% is due (design payment). The final 25% is payable when the website is complete and ready to ‘go-live’ (final payment) Your website will only be switched to ‘live’ mode when it has been paid for, in full. The initial deposit payment is non-refundable after TID has committed resource or completed research and/or design work on the client’s behalf.

TID will charge 1.9% fee for all payments made using a credit or debit card. This fee is charged due to the costs incurred by TID for receiving such payments by our service provider. If this is not acceptable to the client, we also accept BACS and cheques as alternative payment methods which will incur no payment fees. If paying by cheque, please understand that we will have to allow the cheque to clear the banking system before starting or continuing with your project.

TID own all design and code of the website until final payment has been received in full. On receipt of final payment full ownership of the site files are handed to the client, this includes all design, branding and code.

Communication and our Client Portal

Our client portal is our primary method of contact with regard to all communication for your websites design and development. We have website designers and developers working for us in various parts of the world, as well as here in the UK. We have developed our own client portal as we feel it is the most efficient and cost-effective form of contact. If you have any problems with the design or development of your website that your developer is unable to resolve by our client portal, you can contact our telephone support service during UK office hours on 07852 77 66 99.

It is the client’s responsibility to inform us via the client portal of any change in email address or phone number, so we always have your valid contact details. We cannot be held liable in any way for problems relating to communication issues if we are not supplied with a valid email address. Some of our systems rely on this email to inform you of various important information. We also advise that clients check junk and spam folders regularly.

It is important for the client to keep in contact with TID throughout the entire project. If a client does not make contact for more than 2 weeks, we will make up to 3 attempts to contact the client via email using the email address on file. If we do not receive a response to these attempts, then the project may be terminated, and the deposit will not be refunded. If the client wishes to postpone the project for a period of longer than 4 weeks, please contact us, otherwise the project may be archived. We reserve the right to levy a £250 VAT administration fee under the following circumstances:

  1. A fee of £250 plus VAT will be imposed if the client returns after an unapproved postponement of less than 6 months and we agree to continue work on their project without any changes.
  2. Any unapproved postponement of more than 6 months, will be treated as a new enquiry, as any design or development work completed previously may no longer be available.
Website Design, Development and Deployment

Design is always subjective, and it is for this reason we offer ‘unlimited design revisions’. This means that we will continue to work with you on your design concept until you are happy with our proposal. The unlimited design revision period ends when the client accepts the design proposal and home page draft. Design changes beyond this point are subject to additional service charges.

Design and layout changes to the internal pages of the website are subject to restrictions within Word Press, Opencart developments.

TID will provide the client with an expected completion time frame for the project (live on the internet) if requested. TID will provide a client access to its ‘Project Deployment Cycle’ documentation to ensure a client is fully aware of the responsibilities they have to ensure a successful and timely development. In order to provide a completion date, a final list of changes is needed from the client.

Open Source software (OSS) is publicly available software that may be adapted or modified to suit particular applications. OSS may be used to help develop elements of the functionality of the client’s website to speed development and add functionality. Where Open Source software is used, the ownership of the site coding and any customisation’s made by the developer is still passed to the client upon final payment.

Hosting and Search Engine Optimisation

All hosting is provided on a case by case basis as are the specific terms and condition’s 

Domain Names and Links

If required, a domain name will be registered by TID on behalf of the client once we have received payment in full. These are limited to .co.uk and .com domain, any additional domain names can be purchased for an additional charge. Although the domain names initially are registered to us, the client is the legal owner of their domain. When we are requested to have these details changed or the domain is to be transferred elsewhere, we will do so within a reasonable time-frame.

Domain names are to be annually renewed and there is an associated fee for this. Each client who hosts their website with TID receives 1 free domain name renewal every 12 months as part of their hosting, providing they pay their hosting renewal fee. This is limited to .co.uk and .com domains, all other domains will incur separate charges.

Domain name renewals are the responsibility of the client. TID will attempt to contact the client by email 90 days in advance of a domain renewal being due. If the client fails to renew their domain name, the domain name shall not be renewed.

We place a small text link on the footer of our client’s website that simply states the website was designed by TID and links to our company website. This link can be removed, if required.

Website Text Copy (Content)

The client will be offered to utilise the TID Content Writer package at an additional charge to the website. If the client doesn’t require this package, TID will require the client to send all content that is to be added to the website in a Microsoft Word doc file. This excludes products on an eCommerce site, these are to be added by the client once the site is complete. The website content must be received no later than 4 weeks after the design has been approved and signed off. If the client fails to provide website content within this time period, TID reserve the right to send the completed design files to the client as a zip file and collect full payment.

UK Based Support

For websites hosted with TID, we shall be available between the hours of 10.00am and 6.30pm Monday – Friday. This excludes bank holidays. We aim to address any issues within the clients website which are not due to a client action, within a timely fashion.

TID email accounts are available on any device that supports email. TID will provide instructions on how to setup email on these devices via our client portal. We are not able to provide email or phone support for these devices.

Protecting our Staff

TID will not tolerate any form of harassment against it’s employees from customers or third parties. We reserve the right to cancel a contract without refund in the event of unreasonable or inappropriate conduct, this includes threatening behaviour and abuse directed towards our employees. All further communication between TID and client will be via standard post only.

Promotion Terms and Conditions

From time to time, TID runs promotions which include products and services from our partners. These promotions are governed by the terms and conditions above, as well as those outlined in each promotions key inclusions which can be found below.